Email & Chat Support

Email & Chat Support

Consumer priorities addressed on time should be the utmost goal of any organisation, and this would mean allocating resources that will ensure regulated communication. Organisations can opt for email and chat support to offer a standard, cost-efficient, and timely experience to their clients through a seamless process.

At Sevansar, we provide both email and chat support services for handling your customer's front-end and backend requests. Emails are a preferred way to communicate for most organisations and they are an authentic source of information exchanged and can be documented for further communication.

Email support is a convenient way to reach out to customer queries, issues, and requests without having to endure on calls. The email support can assist customers at their convenience and at the same time offer prompt and relevant communication.

Emails can be archived and retrieved based on requirements and can be a non-demanding means of communication between your customers and you.


Chat Assistance

At Sevansar, we also offer customer support chat service for creating personalized experiences. Chat is effective two-way communication for interactive customer support. Live chat is effective marketing as well as a support aid for on-time client interactions.

Chat assistance offers

  • Real-time assistance for website visitors
  • Creating opportunities for instant sales or cross-sales
  • Increasing customer loyalty by engaging the customer
  • Timely assistance

Banking andFinance, and Insurance are time sensitive industries, and it is imperative for these companies to provide a constant customer support across the day and year. Relying on expert outsourcing partner for customer service can be a wise and cost-efficient option companies can choose.

At Sevansar, we provide customer support and back-end services for BFSI industry-specific needs.

 

The services are inclusive of


Highly trained staff


24x7x365 support


Cost-effective services


A 360° approach for the entire support cycle

We do this through Email, Chat,and virtual assistants for the BFSI sector, ensuring your customers are attended on a immediate basis and receive instant support and resolution.